A Customer Service Fail of EPIC Proportions
I’ve been hosting a number of small sites across a number of accounts for a number of years with WebHost4Life. For the most part the service has been what you’d expect out of a low cost hosting company – not great but not that bad.
While things changed. Holy crap what a piece of shit company. They are in the process of migrating all servers to new technology and today one of my accounts was migrated.
I get an email letting me know it’s been completed. I go check out the site nervously. Boom, Error, the connection string for the SQL Server Database is incorrect. I contact Live Chat Support they tell me they have forwarded my request to Technical Support and “Hang Up” on me.
So I hit the Live Chat Button again. They tell me I will need to wait 24-48 hours. Craptastic. Here is the dialog:
Melanie Evans: Hi Lyndon. My name is Melanie, how are you today?
Lyndon Reid: Hi Melanie
Lyndon Reid: My sites were migrated today and are not working
Melanie Evans: I apologize for any inconvenience this has caused you.
Lyndon Reid: I need this fixed
Lyndon Reid: please
Lyndon Reid:
Lyndon Reid: Hello?
Melanie Evans: May I place you on hold while I look into this for you? I should have some more information regarding your issue in 4-5 minutes.
Melanie Evans: One of our agents already escalated your issue to our specialists.
Lyndon Reid: He hung up on me so i was unaware
Melanie Evans: Our engineers are working on it.
Lyndon Reid: How long until i can expect a reply
Melanie Evans: It will take 24 – 48 hours to resolve your ticket.
Melanie Evans: I will give the highest priority.
Lyndon Reid: That is really unfair
Lyndon Reid: My entire site is down
Lyndon Reid: Because of something you guys did
Lyndon Reid: and now i have to wait
Lyndon Reid: worse yet you are trying to upsell service packages
Melanie Evans: Yes.
Melanie Evans: I apologize for any inconvenience this has caused you.
Lyndon Reid: Your serious, I have to wait for up to 2 days?
Lyndon Reid: This will affect my google rankings negatively
Lyndon Reid: This means two days with NO EARNINGS
Melanie Evans: I can understand your concern.
Lyndon Reid: If your company understood my concern they would do something faster
Melanie Evans: I assure that it will be resolved soon.
Lyndon Reid: thank u
End of Conversation
The best part. I go to open a ticket myself. Check out the screen shot. I can pay $30.00 a month for faster service. This is new, since the migration. So they destroy my site and then charge $360 a year for service. What a freakin joke. I wish upon them, with the white hot intensity of a thousand burning sounds, complete and total failure and bankruptcy.
WebHost4Life Sucks
If you are reading them and looking for a host a would recommend stabbing yourself in the left eye with a ballpoint pen before giving this self serving pricks your business.
Love you (no not you WebHost4Life, everyone else that reads my blog).
PS: Isn’t great that I can put a blog post up faster than they can fix a minor issue?