After 30 days my 8 websites down, and having my next account ready also for migration… I just couldnt stand more and moved away. And yes, the SmartMail gone to some crappy mail system with horrible interface and no user friendly.

I moved to other hosting but slow, I’m now trying a new one… wish me good luck, but sure never go back to WH4L unless they pay me, the get back to old plataform and get SmartMail back.

I went through the migration and at one point they wanted ME to migrate my own sites because they were to inept to do it themselves, I basically told them to get stuffed and they ended up doing it but not after a ton of mucking around. Here is the clincher, one of my websites went down and like a lot of people I was going to have to wait two days to get it resolved(!).

Of course if I was prepared to pay for a premium support service (@ $30 per month) I would get priority treatment (WTF!!!), you break it you fix it and believe me they broke it alot.

So anyway, I had two accounts with these clowns and one of them automatically renewed the day that the sites went down. I had a enough and migrated them away asking for a refund, out of $143 that I had paid I received a refund of $72. Apparently there is a $35 cancellation fee (per account) and some other bull$hit charges, there is no 30 day guarantee.

In the end I accepted the financial loss just to cut these clown loose.

So, WEBHOST4LIFE here’s a new catchphrase for you

“If you want hosting strife, go with webhost4life”

I cancelled my account back in May 2010 before the migration (thank god). Account was originally 1-year prepaid opened in Nov. 2009 when they were “Uni Marketing Alliance, Inc.” out of Monterey Park, CA. The whole migration thing happened I think because they were sold to The Endurance International Group, Burlington, MA and obviously outsourced to total all-around incompetents after that (India anyone?).

I never got that pro-rated refund for the 5 unused months after cancelling the account, naturally, even though that was in the original Terms and Conditions of my account.

They just started sending me emails yesterday 11/3/2010 (thus the WEB HOST FURY has now been re-ignited that I thought was long over):

“Some time ago, we received a request from you to cancel your account. For your own security, we need you to confirm that you do, in fact, want to cancel your account before we can complete the cancellation process.” blah, blah, blah…

I have now received many emails stating that due to a “technical glitch” I need to log into their console to cancel my already cancelled account – even though I keep responding steadfastly that the account was closed!

Other emails from them go like this:
“Per the information provided in our earlier response, your account was not canceled due to a technical glitch. Your account was scheduled for cancellation in old platform. However, it got moved into the new platform. Thus, the account was not canceled and it is still active on our servers. In order to cancel your account, please get back to us with the answer for the Security Question or last four digits of the credit card.”

Listen, my account was never migrated AND was also a definite confirmed cancel back in May 2010 with printed proof. I could foresee this shit coming back to haunt me!

Finally I sent them the big long detailed response about PROOF IN HAND of cancel and terms (which I absolutely have), gladly pursue legal action, gladly report them to the BBB, gladly post in blogs and forums about their fraudulent billing on closed accounts… and I made sure I cc:’d this guy also at two different email addresses:

Gary Engel
Sr. Vice President, Sales and Customer Support
The Endurance International Group
customer@enduranceinternational.com
gary@webhost4life.com

WARNING TO CANCELLED ACCOUNT OWNERS AT WebHost4Life: DO NOT LOG IN to their site if you are sure you cancelled your account in the past! It’s a trick to do possibly two bad (fraudulent) things: 1) re-bill you for another term, 2) charge a new $35 cancellation fee. Right now it looks like they are desperate to FRAUDULENTLY BILL old customers!

LASTLY, make sure you cancel the credit card you used with them, or else don’t be surprised when you see a nice fat fraudulent charge (felony theft) on it – opps a “technical glitch” they’ll call it.

I did come across your site and I also want to share my experience with WebHost4Life. Truly, if I could turn back my time, I would NOT even look at this host at all. I was lured by how fast their Sales Team responded my sales inquiries, but when I was a customer with them, BANG! No response at all in 48 hours! What the F**K?

It seems that this company places 100 sales staffs on the front bench, leaving one idiot at the backbench to handle all the tickets! This idiot may run out-of-puff and do not even have time to look at my problem!. I am very, very disappointed with their lack of service, lack of attention to my problem, server problem, downtime issue and many, which I cannot elaborate one by one here. In just a simple statement, if you want to host your ASP.NET site, NEVER EVER consider WebHost4Life as they are truly sucks!

I then decided not to continue with this saga and I switched to asphostcentral.com. Wow! Their service, on the other hand, is top-notch, support is prompt, attentive and the price and features are reasonable. If only I knew this host earlier, I would not even have to spend days of nightmares with WebHost4Life! Seriously, if you are looking for good and reliable ASP.NET host, you can take a look at asphostcentral.com. They may not provide live chat service, but their services are always prompt and responsive. Mostly, I receive a response within 1 hour!

Hope this can be a valuable feedback for ya all! Good luck!

I had similar case where I faced problem and their support refused to take action, resolve the problem nor even escate it to next level of support.

I had serious problem losing emails even sent to same domain on their servers. they never listened and they advised me to increase mail quota and closed the ticket without actual resolution.

I opened another ticket asking them to solve problem for not receiving delivery note for my mails, they said it’s not supported on the current paltform even though it is exchange. then they closed ticket.

I tried to escalate problem even through phone, they said that their supervisor don’t have mail or phone to be reached !!!

So deadend is that I am losing mails, and I can’t even know that the mails are lost to resend it again.

I don’t recomend them even for PERSONAL email hosting even.

Sameh Ayoub